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Modern call center with headsets - Symbol for telephony services
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Software Completed

Inbound Telephony Portal: Automated Phone Number Management & Reporting

Financial Services

The starting point

Sales partners needed a way to efficiently manage technical inbound services and contractual orders for their telephone accessibility themselves. Manual processes led to delays and increased administrative effort.

Our solution

Provision of a web portal with database connectivity through which users can independently initiate fully automated phone number orders and changes. The solution integrates seamlessly into the existing sales telephony landscape.

Results

Time-to-Service: Technical connection of telephony services within 24 hours
Automation: Fully digitalized billing processes and telephone reporting
Self-Service: Reduction of manual administrative effort through user autonomy

Tech stack

Angular (Frontend)C# ASP.NET Core (Backend)REST APIDatabase ConnectivitySales Telephony Integration

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