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Software Completed
Inbound Telephony Portal: Automated Phone Number Management & Reporting
Financial Services
The starting point
Sales partners needed a way to efficiently manage technical inbound services and contractual orders for their telephone accessibility themselves. Manual processes led to delays and increased administrative effort.
Our solution
Provision of a web portal with database connectivity through which users can independently initiate fully automated phone number orders and changes. The solution integrates seamlessly into the existing sales telephony landscape.
Results
Time-to-Service: Technical connection of telephony services within 24 hours
Automation: Fully digitalized billing processes and telephone reporting
Self-Service: Reduction of manual administrative effort through user autonomy
Tech stack
Angular (Frontend)C# ASP.NET Core (Backend)REST APIDatabase ConnectivitySales Telephony Integration
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