Energy Sector
The starting point
Optimization of service quality and ensuring operational stability in a complex environment of on-premise and cloud systems.
Our solution
Full implementation of ITIL processes (Incident, Change, Problem), service desk design, and management of external service providers through SLAs/OLAs.
Results
Process Excellence: ITIL-based processes and operating models fully established
Service Level: Service quality measurably optimized through SLA monitoring
Resilience: Operational stability in hybrid IT infrastructure permanently ensured
Tech stack
ITIL v4Hybrid Cloud ManagementSLA/OLA MonitoringIT Asset Management
A similar challenge?
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