Consumer Goods
The starting point
Replacement of outdated structures to ensure stability and IT security, plus missing process management in operations.
Our solution
Consulting and implementation of ITIL processes (Service Strategy/Design/Operation), introduction of an ITSM tool, and establishment of SLA/OLA structures.
Results
Stability: Stable, highly available operating platform established
Governance: ITSM tool for process management successfully introduced
Quality: SLA/OLA structures and IT security standards operational
Tech stack
ITIL ProcessesVirtualizationITSM ToolHigh Availability Architecture
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